Customer Testimonials North Kansas City

Appointment was set up by phone and reminder was sent by text message which I appreciated. Drop off was easy and I had a comfortable environment in the service lounge with free snacks and drinks while I waited. Service was quick and efficient and I was done very quickly with my first maintenance oil change.

I had an amazing experience with Oakes Kia! The sale went super smooth with Steven and the follow up with all the staff was so helpful and easy! I purchased from Oakes even though I am from South Dakota. Oakes had the inventory I wanted and they made the transition back home super smooth. I love my new Telluride! Zoom, zoom, zoom!

My daughter and I had the best experience I have had with a car dealership. Will definitely be back when it comes time for a different car.

Fast and friendly service that I would recommend to all of my friends and family. Absolutely love that they brought my car right back up to the front especially since it was raining pretty hard that morning

This is the best dealership in the greater Kansas City Area bar none! I would recommend them to everyone!

Helped me with the maintenance & when to get it done. Friendly & very good customer service.

This is my second time buying a vehicle from Oakes Kia and I will definitely be back in the future. The customer service is better than you could ever imagine!

Fast easy and pleasant service. Always a good experience at Oakes KIA service. Will definitely be back.

Initial meeting was friendly and courteous, explained what needed to be done, showed the waiting area and informed us he would let us know when the work was completed.

This was the very best experience I have ever had a dealership, thank you guys

The service department staff is absolutely exceptional with communication and the service performed!! Oakes KIA professionalism is such a pleasure in today's world!

Very pleased with them. Very kind and knowledgeable people I have dealt with. Very happy with our purchase and service

We enjoyed meeting everyone and everyone in the buildup was so nice and made sure that we had been taken care of.

The service is always exceptional and to notch quality of service performed. That's why I choose Oaks for my service needs for my Kia Sportage.

Always very helpful and willing to accommodate my needs. Jared makes my visits much easier..

They got my oil change done so quickly I went for a walk outside and they were already done when I was half way into my walk. My car was also vacuumed out

Although I didn’t purchase a vehicle Chelsea was very informative and helpful throughout the process

The service was good. The bathroom was very clean. I like that they provided food and drinks. Everyone was nice and friendly.

I’ve purchased several vehicles over the years. This was by far the easiest experience ever

It was a seamless experience. It was one of the best car buying experiences I have had yet!

They did an outstanding job! I was very pleased. All the staff was so helpful, they are the reason when I buy my next car I will be buying from Oakes Kia.

I’m glad I decided to bring my vehicle for its needs. Very friendly and fast service.

The service was nothing but great. I didn’t feel pressured like I did at a lot of the other dealerships. I worked with Steven C and he was awesome, definitely recommend!

Friendly staff, clean facilities, they always make sure to check in with you before, during and after your service.

I had a couple of recalls serviced. I was in and out within the time specified.

Well pleased with the overall process. Trade in offer was poor (Carmax offered 6x the amount) Fortunately, you matched it. Explanation of warranty options was fast and a bit confusing.. Karen Suarez was wonderful.

I found everyone to be very helpful including lyric. And I appreciate all of you

Tim Hodde made the buying experience so seamless and pressure free. The whole crew we dealt with were awesome! I would give the whole experience 10/10

Excellent and we love the service performance here and the staff is friendly and professional.

Oil change and tire rotation performed satisfactorily. Would recommend this dealership. They have a comfortable waiting room.

My last visit was for an oil change and tire rotation. Service area was clean and the wait time was normal

great experience we had buying my daughter a car. They were very fast with the process and the detailing looked great

Service was excellant. Service writer did a great job of keeping me informed of the progress of the car.

Great friendly and fast service , very informative and a great staff. And I have never had to bring my vehicle back for any rework.

Professional, friendly, and easily accessible customer service. Kept me informed of all actions. Took care of my vehicle on time minimizing impacts on time.

Wonderful buying experience. Kia Pat is great! Everyone made the entire process very smooth. Would highly recommend them!

Always helpful no matter how off the wall or mundane the need is! Highly recommend

Great service, Jared was great about explaining the process and appointment. They are a great team.

Very friendly and helpful. I am very pleased with my experience working with this dealership for my car maintenance

The service department was fast and pleasant and very helpful certainly are pleasing people at oaks kia

Lyric was extremely helpful and knowledgeable about our purchase. This dealership is not pushy and seem to really want to help their customers.

Bruce was awesome. Great friendly staff made buying a car fast and drama free. Thanks

Alec was very friendly and knowledgeable. He was patient while I made my decision to buy the car.

Had a great experience at Oakes kia. My sales person was super helpful and not high pressure.

They really made sure that what I ended up buying was the car that I would want to be driving for a long time. Great service and nice people.

The salesman was awesome and knew exactly how to help! ! Thank you Gary for your excellent service! Kieth was awesome as well and explained things and went over everything professionally!! This is the second vehicle I’ve purchase with these two gentlemen and both times they have exceeded my expectations. I will only deal with these two gentlemen! Thanks again for all your help!!

Great service - staff is always helpful and attentive. They keep me updated on my car and explain what it needs.

YenNhi made this an effortless by for me. She walked me through every single step in the buying process

Lyric was great! I didn't feel pressured, and he helped me find what I truly was looking for.

I appreciate the amount of communication they kept with me throughout the process, especially since the car I wanted was not on the lot.

Absolutely amazing ppl! Staff is always helpful and nice. Keep up the good work. Oaks Kia is the best around here.

I was looking for a new car and decided on a Kia. I chose this delearship based upon reviews. Chelsea was great and I was able to get the Soul I wanted but didn’t think I could afford! The process was straightforward and relatively easy! Love my new Kia and so happy I went to Oakes!

Bruce and Jesse made our car buying experience very comfortable. We had a great time from start to finish. Finished with the gong! Keep up the great work!

This visit was excellent. They kept me informed. Everyone was friendly. No issues at all with this visit.

This was my first service with Oakes! I was told it would take about 90 minutes as I had 3 recalls and an oil change. It took exactly that amount of time! The staff was friendly and the waiting room was clean and stocked with snacks!

Yenhi was easy to work with and wanted us to have a great customer experience.

We are so excited for our 2024 Telluride and are very thankful for Karen’s patience and kindness through the process. It took us over 6 months to figure out what we really wanted and finally make the purchase. Karen was so easy to work with and never made me feel bad for changing my mind no less than 5 times. Tellurides have so many trim levels and Karen knew the ins and outs of each very well. She was quick to respond to my many messages and always let me know if something was coming on the lot that might work for us. At one point my husband was ready to drive to STL, but I was not feeling like dealing with anybody other than Karen. Darah was also great in internet sales! I’ve already told my friends if they’re going to Oakes they need Karen!

So very helpful. Worked with me to get me a reliable vehicle.. ALec has gone the extra mile in helping me. I really appreciate everything everyone did for me.

Everything went great with the purchase of our you car thanks everyone for there help.

This was our second time purchasing from Oakes Kia, and we will be back, and we will definitely be referring our friends and family here! From start to finish, it was a seamless process. We went in for a specific vehicle, didn't love it, and promptly fell in love with another vehicle. Everyone took it in stride, never once made us feel like an inconvenience, and we were in and out as quick as possible. Everyone was kind, efficient, and understanding. We didn't feel like just a "sale" at all. We felt like what we wanted truly mattered, and everyone did their best to get us exactly what we wanted!

The service was fast and convenient and they did a good job on my car! I plan to take my car back next time it needs repair or maintenance service!

Check in was fast. Pickup was as promised. Timely, courteous, and professional. Would recommend to anyone!

They are very helpful and kind. They readily greet me when I get there. It is a very organized Service Center.

Service department was amazing. They even vacuumed my car upon request. I appreciate Oakes Kia so much.

Bruce Reves made our car purchase a great experience from start to finish. He made sure I knew where to go to pick up my title before I left, and he educated me on everything I needed to know about my new car. If you go to Oakes Kia, ask for Bruce!

Chelsea was great had a wonderful experience would refer all my friends and family thanks

Jarod was very helpful and polite and took care of things for 2 oil changes in one day!

he was nice and understanding and he help me get a good deal on the mini van

Was met by Randy in service even before I got to the door. Very friendly and professional. Was out very quickly with service performed well. In fact, everyone at the dealership was friendly. Will return.

Very professional, really overall a great experience, i have enjoyed hsving our two vehicles bought and serviced here

Everyone made things very pleasant, great staff and very helpful. The dealership had great options to choose from. Will definitely recommend and keep coming back in the future.

Spectacular service with kind, hardworking employees who provided excellent, quality care! Will recommend to others!

Excellent customer service and friendly staff. My car was ready when promised and was walked out to my car.

friendly and fast good area to wait, refreshment available. thanks. look forward to next service .

I bought a Sorento hybrid. I live out of state and it made the transaction a bit more difficult. I worked with Tim, Darah, and Keith. They were great throughout the process! Very communicative and knowledgeable about the vehicle and the buying process for an out-of-state buyer. I love the SUV and had an excellent experience with Oakes.

Everyone I worked with here was great! There was no pressure in purchasing a car and felt as though they were a consultant on buying the car as apposed to a "pushy" salesman.

I was promptly attended to . The staff listened to me and provided satisfactory feedback to me

Good service with a quick turn around. It was very helpful to be shuttled to my office.

I purchased a new Kia Seltos from Oakes Kia and had a fantastic experience. Everyone was very friendly and personable. I worked with Drew Dawn at the dealership and his energy was great as soon as he greeted me in the lot. He made the buying process fun and easy.

We had a very good experience with purchasing our new Sportage from Oakes. We look forward to future business with them.

Oakes what was not my first visit, but it was pleasantly my last. I had been to 2 other Kia dealerships in the Independence/Kansas City metro area. Let me say ... I was not pleased by either & horrified by my last—I walked out. Then I researched Oakes Kia, looked at stock, called & made an appointment. Glad I did! I was greeted by my sales person, Karen Suarez, walked to her desk & got right to work. Told her I was looking for a new Kai Soul, but they had none in stock. I also told her I'd look at newer used Souls. Karen found two that met my needs & we went for test drives. All during the time we were driving she was feeding me information about newer electronic/tech feature of that model, the difference between the 2 models I chose & learned a bit about each other as time passed. At no time did I feel pressured into a sale (even though I DID want to buy a car that day). Karen was warm, friendly, congenial, and well informed about the cars we drove. SHE KNEW HER STUFF! When it came time to decide & make the purchase & get an out the door cash price—the whole team was on top of it! Unlike "other dealers" Oakes Kia made the process as painless & as quick as possible. No mind games. No bait and switch. No "extras" on the invoice I did not already know about. What a breath of fresh air! Karen got ALL my questions & concerns answered & very quickly too. Once all the paperwork was complete, car paid for, and I was ready to go—Karen was kind enough to follow me to Enterprise rental to drop off my rental. She went that extra (hundred) mile(s). The whole team did. AWESOME! I don't know in all my 66 years I've ever had a MORE pleasant car purchasing experience. And That's not just hyperbole. I wasn't rushed. I was well attended to. I got all questions answered. And I ended up with a car that I was quite please with. A huge thank you to Karen Suarez for be so personable, professional, and such fun to work with! I'd highly recommend Karen, Oakes Kia, and the whole team that took care of me during this incredibly painless & productive process. Thank you ... from one very happy customer!

They have great service and are always so fast to get things done. The snacks and wifi help too while waiting.

Very patient and explained the details. Appreciate them taking the time the Service employees spent with us to make sure we understood.

Very professional and courtesy in every aspect. Great communication from service regarding repairs needed and expedited

Great customer service, above and beyond in finding just the right vehicle. Amazingly smooth process of financing and approval. 10/10

I was really happy with how they listened to what I wanted and kept me within my budget.

Darren did a wonderful job helping me with buying my 2023 kia sorento. He was very kind and knowledgeable.

Service Department staff very friendly and keep you informed. Did not have a long wait.

Very professional and polite team, very helpful and friendly too. Definitely recommend this dealership to my friends.

You should be driving a KIA! ! From Oakes KIA! I bought my 1st car here, a 2022 Forte. I absolutely love it. Everyone at this dealership (no matter who it is) are always nice to me.

Lyric was so friendly and personable and was right there every step of the way. He made the whole process quick and easy and, dare I say it, fun. He even came back from his lunch break to hunt for my garage door opener I left in my trade. Special thanks to him for not making me gong the gong. Everyone at Oakes Kia was great and so very friendly. If you're looking for a new/used car, go to Oakes Kia and ask for Lyric!

We drove from North Dakota to Mississippi and started this deal over the phone. We stopped in Kansas City and picked up my new 2023 telluride on the way to Mississippi. Jeff and Bruce made the purchase go very smoothly and fast.

We have been very pleased with the staff, service, and response time from everyone we’ve worked with at this dealership.

Always great service. Appreciate the transparency and communication. We've taken our car there for three years and recently purchased a new car. Quality of service is a big criteria when purchasing. They never disappoint.

Everyone was easy to work with and understand. Enabled me to get the car I wanted quickly and move on.

Looked at Vehicle, carfax listed damage. Sales manager put in writing no damage to the vehicle. Bought Vehicle, vehicle broke down. Other dealer fixed and stated it was damage that Oakes Kia said was not there. Contacted Oakes Kia and they worked through it with me.

Very satisfactory. My experience was excellent. Will recommend oakes to friends And family. Great job.

Great customer service! Honest people work hard to get you exactly what you want. Will recommend

This was a very pleasant buying experience! Alec helped us find exactly what we wanted and made the decision process easy.

Love Kia they get me in an out. . the sale person was amazing and outgoing