Customer Testimonials North Kansas City

Professional customer service was provided. Clear and detailed descriptions of services as well. I’ll be back

I don’t mind doing a survey but it annoys me that I have to write a review every time I get a survey.

They had the car I wanted fair price and good trade in offer nice people

Sales staff was knowledgeable during purchase. Sales manager was easy to work with to complete the deal.

Awesome buying experience for my purchase and paperwork was quick and easy to complete. Thank you

Oakes Kia was very straight forward and made the process really quick and easy. They answered questions and were adaptable to meet the concerns, needs, and requests. Tim was incredibly helpful and helped the process go really smooth and quick. If you're in the area and are looking at a Kia, go to Oakes!

Quick, efficient, and quality! I look forward to returning for service once again, thank you!

Everyone at Oakes was very helpful and nice especially Lyric our sales consultant. He found the exact suv I was looking for with all the features I wanted.

The service department has been easy to work with and they take customer service seriously. I appreciate the little extra time they take to ensure you have a nice experience.

These guys were great ! ! I bought the car on a Saturday and of course a light went out on Sunday. I came by on Monday to finish some financing paperwork and the salesman, Bruce, came over to say hello. When I laughingly told him about the light, he immediately asked for the keys and got it changed before the paperwork was done. Not a big thing but a big thing. Thanks for the great service guys.

They have e excellent communication skills with their customers to make buying a car easier than buying groceries.

Great service. Quick and easy transaction. They kept me informed throughout the process easily through text messaging.

Good service done in a timely manner. Pay your employees more so that I don’t have to take a survey so they get paid a little more. If there is a problem I will tell you in person and not through a survey.

My experience at the Kia dealer ship was a awesome experience and I hope others can feel the same way

Very easy experience. It was a pleasure to do business here. Very pleasant and knowledgeable.

This is my 3rd Kia I have purchased from this dealership if that says anything.

Great customer service. Would visit again. Bad reception in waiting room for internet and wifi password didnt work.

Oakes Kia made our buying experience very smooth and easy. They had the vehicle we were looking for in stock unlike most other dealers.

They were friendly and answered all of our questions and. Very professional. Went over all the details about the car and the contract papers. I would definitely refer them to friends and family.

We had an easy time, they have very nice salespeople. We enjoyed all of the whole experience

Great experience with dealers and I would purchase a vehicle here again! Will recommend to friends and family

They were quick in setting up a time for me. Got me in and out in a timely manner. Very polite.

Oakes Kia provided me with an excellent buying experience. Time spent at the dealership were well within expectations

I brought my 2023 Seltos in for the first oil change, and I also had a concern about a check engine light that came on and later went off. Jarrod checked me in and gave me a tour of the service center waiting area and let me know that they would check for any stored codes. My vehicle was ready in about an hour. Jarrod went over everything that they did and said that there were no stored codes and everything checked out ok. He was very pleasant and did not try to mansplain things to me, which can be rare when you are a single woman dealing with car stuff. The one negative I have isn't related to Jarrod or my service appointment, but more at the lack of ability to contact anyone at the dealership to ask questions. When I had a check engine light come on in my brand new vehicle, that's a bit concerning. I pulled the active code myself and it was a cylinder 2 misfire. I wanted to call and ask if I should bring it in asap or if it could wait a few days. I called the main number and was routed to the service center. The only option it would give me was to be texted a link to make an appointment or to leave a message. I left a message but no one ever called me back, who knows where my message went. I understand it's a busy dealership and service center, but it would be nice to be able to get a call back for something that could be minor or something serious.

Everybody at the dealership was knowledgeable and helpful. They wanted to make sure that we were comfortable while purchasing my vehicle and made the process super easy and seamless.

Customer service was amazing, would definitely recommend to someone looking for any type of Kia.

My whole experience was very easy to say the least. Both people were very knowledgeable and friendly. I would definitely recommend to anyone.

Very pleasant and helpful staff. Thank you all for making this experience easy on us.

Best experience I had buying a vehicle. Steven was my salesperson and he was awesome to work with. I will buy my next car through them.

Great customer service! I appreciate Kia and the service department taking care of me & my needs.

Everyone was very nice and helpful. I have already suggested the dealership to my friends.

Everyone was very helpful and friendly. Answered all my questions and helped find the right Telluride for me. I did not feel pressured to make a purchase.

Had my 60,000 mile service after buying my car from the dealership. When buying a car from them you get 2 years of service free (Typical service things like oil change tire rotation etc.) It was easy to schedule online and I was able to schedule it within the next week. It only took an hour to complete which was great. Once it was finished because everything they did was free all they did was hand me the paperwork for what they did and I was able to be on my way. looking forward to my next 3 vehicle services at Oakes

I liked the process and really appreciative of the sales rep who helped me complete the purchase. Loved their used car warranty.

Great Service! Very friendly, thorough and fast. I appreciate them going above and beyond during my oil change

Tim and Derrick were wonderful to work with. Derrick was great at overcoming any concerns. I managed sales teams for years in the hospitality industry. The best complement I can share is " I would want them both on my Team! Love my car. Great job to the team at Oaks Kia. I would recommend them to others.

Wait was long but expected my advisor kept me advised on cost and got it done

Awesome customer service they all treat you like family, I have already recommended someone to come there and buy a vehicle

Everyone was great and listened to what I was looking for. The financing went smoothly and I was not feeling pressured at all.

Darren was fantastic and low pressure, happy to help us test out several vehicles. We ended up getting the vehicle we wanted and the process was smooth!

Karen and the crew were excellent to work with! !! Karen went over and above helping us with the vehicle. There was only one key fob with the vehicle and we thought surely there were two since the owners had the vehicle for nine years. Karen put out the extra effort in trying to find the additional key fob by calling the trade-in customer to see if they had a second key. The trade-in customer told Karen that it had been turned in. Karen talked with the sales person who took the trade in and found the additional key fob. This probably saved us $300 to $400 for a programed key fob plus labor. She didn’t have to make the call to the trade in customer but she put out the extra effort by calling the customer (she didn’t have to, she had already made the sale). This was exceptional customer service and we really appreciated her extra effort! Not to discount the others at Oakes Kia, everyone there they did an excellent job, including the finance and deal negotiations employee (embarrassed I can’t remember his name) but he was very pleasant and helpful and we were extremely pleased with the service we received! The entire staff made our sale enjoyable, and we were a super happy customer. We would strongly recommend Oakes Kia to all our friends and family. Best of luck to all of you in the future!!! Randy & Renee Belcher

Quick and easy process. The trade in value they gave me for my car wasn't very good but besides that everything worked out!

The sales team was great. The finance department is where they try to rip you off. They want to sell you expensive packages. Even when we said no, they still insisted on running through all their "deals". The financing through KIA was nice however. But people already know they are going to get ripped off at a car dealership so maybe they should stop doing the service packages that are not an actual good deal. The detail department did ok, the car was prepped very quickly so I guess I cant complain, the rag they used left tiny scratches on the paint. otherwise it was ok.

Everyone was helpful and kind. Waiting area is great and service is awesome! Any question that I had was clarified and explained to me with enough detail.

I am happy with my experience with Oaks Kia. I will continue to use them as my dealership.

Everyone I dealt with was very pleasant and helpful. I felt like they worked with me to get what I wanted.

Tim Hodde, got me exactly what I needed. He was very nice and I am very pleased. Jessie is as good explaining everything. 5 stars hands down !

Don was great to work with! ! Got us the exact car we wanted! Jose in the finance department was also an absolutely pleasure to work with!!

Very polite and explained everything. Wait time was great. Service advisor let me know how things were going.

Justin Neyland is absolutely PRO. He made us feel confident, comfortable and informed every step of the way. We would love to buy another KIA from him some day. Jesse and Jose took great care of us! There was zero pressure to buy but they gave us all the support we needed to make the best purchase possible.

We had the pleasure of working with Gary while shopping for a new car. There wasn’t much on the lot available but he made sure to go over all of the inventory and trim packages that they were expecting to get delivered. We found the perfect 2023 Kia Sportage and never felt pressured or rushed to make a decision. Gary even made sure we were well supplied with snacks while we waited on the financials to get pulled together. We would highly recommend Gary and Oakes Kia!

Alek was great he knows how to take care of clients and explain every single detail.

We had a great experience purchasing a new Kia K5! Pat was great and we would definitely work with him again for any future purchases.

My girl said everyone was nice and helpful and was in and out with no problems

Justin was great to work with! We hit it off right off the bat. Answered all my questions.

Great buying experience. Would highly recommended Justin for anyone’s car buying needs. Great team at Oakes.

Made the car buying process as easy and convenient as possible. I would buy another car from them in the future.

Courteous service technicians. Work quick and kept my husband updated. My husband, Charles says the service was excellent!

Kia Pat was personal. He was honest He was not pushy. He made us feel good about what we were doing. He was knowledgeable. Excellent salesperson!

Darren was amazing, very nice and polite, I will refer him to everyone I know, Thank u so much

This was the easiest car purchase I've ever done. Keith Ordiway was phenomenal to work with and we got everything done online after a couple of easy phone conversations. My new vehicle is on back order and I'm excited to get it within six weeks!

I always receive excellent service from this Service Department. Mike Stinnett and all of the service reps are very knowledgeable, honest and extremely friendly. Its always a pleasure doing business with them.

Actually a very inviting and nice space for a dealership. I used to work in finance at dealerships across the country and did not ever feel pressured on any aspect of the sales experience. Have already recommended this dealership to several friends!

Oakes Kia's Service staff is always personable and straight forward about the work they are doing and suggestions for additional work. I never feel like they are just trying to fatten up my bill. They provide realistic timelines for the additional repairs they have suggested which helps me prioritize car issues without busting my buget. The scheduling staff is also great and flexible!

I felt no pressure in buying a vehicle. Todd was so nice and patient with me during the process. The financing team was easy to work with, and they were very friendly. I am going to refer my friends and family to Oakes Kia.

If was a great experience working with Brian McCabe. We felt taken care of and will be back for future vehicles.

We had a great experience at Oakes. Gary was very thorough and answered all our questions. We didn’t feel pressured into buying if we weren’t ready, and all our options were laid out and communicated in a way we understood.

Very friendly, helpful, and professional! Guided me through the whole process. Minimized the stress of car buying!

Kia Pat was awesome to work with. He made the purchasing process very easy and took the time to go over all the features in my new vehicle.

Parker was great to deal with. He give me all information about Kia k5 that I brought.

I well definitely continue my future business with Oakes Kia! Parker was awesome and very helpful!