Customer Testimonials North Kansas City

Great service - staff is always helpful and attentive. They keep me updated on my car and explain what it needs.

YenNhi made this an effortless by for me. She walked me through every single step in the buying process

Lyric was great! I didn't feel pressured, and he helped me find what I truly was looking for.

I appreciate the amount of communication they kept with me throughout the process, especially since the car I wanted was not on the lot.

Absolutely amazing ppl! Staff is always helpful and nice. Keep up the good work. Oaks Kia is the best around here.

I was looking for a new car and decided on a Kia. I chose this delearship based upon reviews. Chelsea was great and I was able to get the Soul I wanted but didn’t think I could afford! The process was straightforward and relatively easy! Love my new Kia and so happy I went to Oakes!

Bruce and Jesse made our car buying experience very comfortable. We had a great time from start to finish. Finished with the gong! Keep up the great work!

This visit was excellent. They kept me informed. Everyone was friendly. No issues at all with this visit.

This was my first service with Oakes! I was told it would take about 90 minutes as I had 3 recalls and an oil change. It took exactly that amount of time! The staff was friendly and the waiting room was clean and stocked with snacks!

Yenhi was easy to work with and wanted us to have a great customer experience.

We are so excited for our 2024 Telluride and are very thankful for Karen’s patience and kindness through the process. It took us over 6 months to figure out what we really wanted and finally make the purchase. Karen was so easy to work with and never made me feel bad for changing my mind no less than 5 times. Tellurides have so many trim levels and Karen knew the ins and outs of each very well. She was quick to respond to my many messages and always let me know if something was coming on the lot that might work for us. At one point my husband was ready to drive to STL, but I was not feeling like dealing with anybody other than Karen. Darah was also great in internet sales! I’ve already told my friends if they’re going to Oakes they need Karen!

So very helpful. Worked with me to get me a reliable vehicle.. ALec has gone the extra mile in helping me. I really appreciate everything everyone did for me.

Everything went great with the purchase of our you car thanks everyone for there help.

This was our second time purchasing from Oakes Kia, and we will be back, and we will definitely be referring our friends and family here! From start to finish, it was a seamless process. We went in for a specific vehicle, didn't love it, and promptly fell in love with another vehicle. Everyone took it in stride, never once made us feel like an inconvenience, and we were in and out as quick as possible. Everyone was kind, efficient, and understanding. We didn't feel like just a "sale" at all. We felt like what we wanted truly mattered, and everyone did their best to get us exactly what we wanted!

The service was fast and convenient and they did a good job on my car! I plan to take my car back next time it needs repair or maintenance service!

Check in was fast. Pickup was as promised. Timely, courteous, and professional. Would recommend to anyone!

They are very helpful and kind. They readily greet me when I get there. It is a very organized Service Center.

Service department was amazing. They even vacuumed my car upon request. I appreciate Oakes Kia so much.

Bruce Reves made our car purchase a great experience from start to finish. He made sure I knew where to go to pick up my title before I left, and he educated me on everything I needed to know about my new car. If you go to Oakes Kia, ask for Bruce!

Chelsea was great had a wonderful experience would refer all my friends and family thanks

Jarod was very helpful and polite and took care of things for 2 oil changes in one day!

he was nice and understanding and he help me get a good deal on the mini van

Was met by Randy in service even before I got to the door. Very friendly and professional. Was out very quickly with service performed well. In fact, everyone at the dealership was friendly. Will return.

Very professional, really overall a great experience, i have enjoyed hsving our two vehicles bought and serviced here

Everyone made things very pleasant, great staff and very helpful. The dealership had great options to choose from. Will definitely recommend and keep coming back in the future.

Spectacular service with kind, hardworking employees who provided excellent, quality care! Will recommend to others!

Excellent customer service and friendly staff. My car was ready when promised and was walked out to my car.

friendly and fast good area to wait, refreshment available. thanks. look forward to next service .

I bought a Sorento hybrid. I live out of state and it made the transaction a bit more difficult. I worked with Tim, Darah, and Keith. They were great throughout the process! Very communicative and knowledgeable about the vehicle and the buying process for an out-of-state buyer. I love the SUV and had an excellent experience with Oakes.

Everyone I worked with here was great! There was no pressure in purchasing a car and felt as though they were a consultant on buying the car as apposed to a "pushy" salesman.

I was promptly attended to . The staff listened to me and provided satisfactory feedback to me

Good service with a quick turn around. It was very helpful to be shuttled to my office.

I purchased a new Kia Seltos from Oakes Kia and had a fantastic experience. Everyone was very friendly and personable. I worked with Drew Dawn at the dealership and his energy was great as soon as he greeted me in the lot. He made the buying process fun and easy.

We had a very good experience with purchasing our new Sportage from Oakes. We look forward to future business with them.

Oakes what was not my first visit, but it was pleasantly my last. I had been to 2 other Kia dealerships in the Independence/Kansas City metro area. Let me say ... I was not pleased by either & horrified by my last—I walked out. Then I researched Oakes Kia, looked at stock, called & made an appointment. Glad I did! I was greeted by my sales person, Karen Suarez, walked to her desk & got right to work. Told her I was looking for a new Kai Soul, but they had none in stock. I also told her I'd look at newer used Souls. Karen found two that met my needs & we went for test drives. All during the time we were driving she was feeding me information about newer electronic/tech feature of that model, the difference between the 2 models I chose & learned a bit about each other as time passed. At no time did I feel pressured into a sale (even though I DID want to buy a car that day). Karen was warm, friendly, congenial, and well informed about the cars we drove. SHE KNEW HER STUFF! When it came time to decide & make the purchase & get an out the door cash price—the whole team was on top of it! Unlike "other dealers" Oakes Kia made the process as painless & as quick as possible. No mind games. No bait and switch. No "extras" on the invoice I did not already know about. What a breath of fresh air! Karen got ALL my questions & concerns answered & very quickly too. Once all the paperwork was complete, car paid for, and I was ready to go—Karen was kind enough to follow me to Enterprise rental to drop off my rental. She went that extra (hundred) mile(s). The whole team did. AWESOME! I don't know in all my 66 years I've ever had a MORE pleasant car purchasing experience. And That's not just hyperbole. I wasn't rushed. I was well attended to. I got all questions answered. And I ended up with a car that I was quite please with. A huge thank you to Karen Suarez for be so personable, professional, and such fun to work with! I'd highly recommend Karen, Oakes Kia, and the whole team that took care of me during this incredibly painless & productive process. Thank you ... from one very happy customer!

They have great service and are always so fast to get things done. The snacks and wifi help too while waiting.

Very patient and explained the details. Appreciate them taking the time the Service employees spent with us to make sure we understood.

Very professional and courtesy in every aspect. Great communication from service regarding repairs needed and expedited

Great customer service, above and beyond in finding just the right vehicle. Amazingly smooth process of financing and approval. 10/10

I was really happy with how they listened to what I wanted and kept me within my budget.

Darren did a wonderful job helping me with buying my 2023 kia sorento. He was very kind and knowledgeable.

Service Department staff very friendly and keep you informed. Did not have a long wait.

Very professional and polite team, very helpful and friendly too. Definitely recommend this dealership to my friends.

You should be driving a KIA! ! From Oakes KIA! I bought my 1st car here, a 2022 Forte. I absolutely love it. Everyone at this dealership (no matter who it is) are always nice to me.

Lyric was so friendly and personable and was right there every step of the way. He made the whole process quick and easy and, dare I say it, fun. He even came back from his lunch break to hunt for my garage door opener I left in my trade. Special thanks to him for not making me gong the gong. Everyone at Oakes Kia was great and so very friendly. If you're looking for a new/used car, go to Oakes Kia and ask for Lyric!

We drove from North Dakota to Mississippi and started this deal over the phone. We stopped in Kansas City and picked up my new 2023 telluride on the way to Mississippi. Jeff and Bruce made the purchase go very smoothly and fast.

We have been very pleased with the staff, service, and response time from everyone we’ve worked with at this dealership.

Always great service. Appreciate the transparency and communication. We've taken our car there for three years and recently purchased a new car. Quality of service is a big criteria when purchasing. They never disappoint.

Everyone was easy to work with and understand. Enabled me to get the car I wanted quickly and move on.

Looked at Vehicle, carfax listed damage. Sales manager put in writing no damage to the vehicle. Bought Vehicle, vehicle broke down. Other dealer fixed and stated it was damage that Oakes Kia said was not there. Contacted Oakes Kia and they worked through it with me.

Very satisfactory. My experience was excellent. Will recommend oakes to friends And family. Great job.

Great customer service! Honest people work hard to get you exactly what you want. Will recommend

This was a very pleasant buying experience! Alec helped us find exactly what we wanted and made the decision process easy.

Love Kia they get me in an out. . the sale person was amazing and outgoing

We have shopped at Oakes Kia for many years and bought many vehicles, they are excellent! Gary Marlin is an excellent salesman and went the extra mile to get us in the type of suv we wanted. He got refreshments and drinks for us too! Also Kudos to Derrick Dow for being the best in the business great management! We love our New Kia Sportage!!

YenNhi was fabulous! A delight to work with!! Everyone was friendly, not overly pushy and kind.

Ask for Alek Bonikowski. Helped me through the entire process. After 3 months of searching I finally got my dream car.

Was referred to Oakes Kia by a friend. Was very thankful. Buddy and Alec took excellent care of me and made the whole experience easy and enjoyable. Would highly recommend to someone looking to by a new car.

I came in for a oil change. First time customer. Was very impressed by employees.

Their service department is very prompt and friendly customer service! They are also very communicative!

Good customer service. Waiting area was clean. Service kept me abreast of the work needed on my car via text.

Dealership was good. Salesman was great. I expect a little better deal next time since I had to pay 3 k above sticker on the telluride and I didn't argue list price on this one.

I am very happy with the people that I met at Oaks Kia. They made it exceptionally easy to get me into a 2023 Kia Sorento. I love my new ride.

Bruce me atendió muy bien y ahora tengo mi suv que me encanta gracias a él

My experience with Oakes KIA thus far has been great! I was easily able to test drive the car I was considering. Chelsea was very personable and helpful. She applied no pressure to make quick decisions and did not try to upsell me. I felt the process of purchasing a vehicle and making a trade in was very straightforward and fair. I would definitely recommend this dealership and working with Chelsea!!

Came in to buy a car the dealership treated me nice help me with all my needs and the salesman stayed after work to help us with everything purchase the car the next day we bought a stinger nice car

Very nice service. Alek was very professional. He stayed late to help us and make sure that we got what we needed.

Very pleased with the service. Always feel welcome when I come there. Will recommend to all my friends and family.

I had a fantastic experience with this dealership. I originally came in to have an oil change and diagnostic testing done on my 2022 kia sorento. And was asked if I was considering trading in my current car. And I had thought about it. And Darren helped put me in my 2023 Sorento.

Very fast, efficient and courteous. Checked in with us about everything they did Very nice.

Very helpful, extremely patient as electronic “paperwork” is hard for me. I live About 4 hours one way. They both were very helpful and got my through it!

Bruce was very helpful during the buying process. He answered all my questions and helped set up the car.

Friendly service that was willing to work with us to put us in the car we wanted.

Steven Carroll was wonderful to work with & was so helpful. I highly recommend him to anyone purchasing a vehicle. He made my purchase so easy & he was a delight to work with. I will definitely go back when I need another vehicle.

My service work was completed within 1 and 1/2 hours which was earlier than planned. My service specialist was very competent.

This dealership was incredibly helpful when servicing my car. Everyone was kind. The waiting room was nice. They fixed the issue so was having and it didn’t take long.

Gary was very knowledgeable and helped us pick out the right car for our needs.

Service advisor Jon did an excellent job of explaining my options and was very helpful.

Great service! I was in and out in quickly and the work was done much faster than promised.

Francisco took great car of me! Would definitely comeback for any other maintenance related items!

Alek was very easy to work with. Dealership had plenty of automobiles to choose from.

I was very pleased with the service I received at Oakes Kia. Brian was helpful throughout the whole process and upfront about what to expect. The only time I was less than thrilled was the value I got for trading my van in.

This will definitely be my #1 place to come look for a car from now on. I had a great overall experience with every single person there.

I really like this location. I purchase my vehicles here as well. Prompt excellent service always. The waiting is always clean and neat. The snacks are awesome. Thanks !

I was helped in a timely manner, everyone was very friendly, the store was clean

I worked with Nathan and he was very helpful and tried his best to get something done on my car. He opened a new case up with Kia, but Kia has been unable to fix my car. Both of the TV's on the backs of my seat rattle and my car has been in the shop 6 or 7 times for this issue. I have had 2 cases opened up with Kia headquarters and keep being told they are not sure how to fix it at this time. The first case was closed by my Rep without me knowing because I wouldn't accept his $1,000 offer. I told him I wasn't looking for money I wanted my car fixed. This issue started a month after I bought my car. I am also still having issues with the sensor on the front right side of my car, it was replaced on my last visit and still doesn't seem to be working properly. This is the first Kia I have ever bought and I have to say I have NOT been impressed at all for what I paid for my car and the issues I have had. Plus being told we don't know how to fix it, and being inconvenienced by all the trips to the dealership. Come on Kia do better!!

The entire staff has been wonderful to work with from setting up my oil change , notices days before the oil change to how well they greet you when we arrived and kept us to date how everything is going to were finished with your call.

They were fast. Made me feel comfortable. They were very respectful. Thank you for doing a good job.

Service was done well, and worked with my schedule. Workers were helpful and communicated well with me throughout my visit.

Excellent service and everyone is great here. Waiting room is comfortable and the snacks and coffee was wonderful.

YenNhi did a phenomenal job with helping me find the perfect car for me! 10/10

By far the easiest car buying experience we have ever had. Don and Keith made our purchase a hassle free experience.

This was a great experience from start to finish! Kia Pat was very knowledgeable and made the process very easy.

The salesman was very professional. Very nice respectful made us feel comfortable would work with the salesman again.

Excellent service. Everyone that we have interacted with as been very accommodating. We have no complaints and will recommend this dealership to others in the future.

Finished service on time and returned car in very good/clean condition as expected. Thanks

Everyone there was very professional and friendly. No one ever came off as pushy or trying to up sell anything.

I love this dealership. It’s the only dealership I’ve ever seen that works around my schedule and not the other way around.

Appreciated the communication before I even set foot in the dealership, as I live over an hour away.

Staff got me in and out very quickly and addressed all my needs. I would highly recommend this service center to others